OUR COMMITMENT

Useful before comprehensive; transparent before certain.

Zounge aims to publish the most useful available view of India’s airport lounge ecosystem. Because lounge operations and card-access rules change frequently, we show uncertainty, source context and “last checked” information rather than presenting unverified claims as permanent facts.

1. SOURCING

We prefer primary evidence.

1. Official sources: airport, lounge operator, bank, card issuer, payment network and access-programme documents.
2. Direct verification: operator communication, on-site observation and dated photographic evidence.
3. Credible secondary sources: used for discovery or context and cross-checked where practical.
4. Traveller reports: valuable real-world signals, clearly presented as individual experiences.

A listing may remain published with a visible confirmation status when the venue appears genuine but some details still require verification.

2. LISTING OWNERSHIP

Structured records stay admin controlled.

Only authorised Zounge or Credofly administrators create, edit, merge, archive or delete lounge and airport listings. Users can suggest a lounge or correction, but suggestions do not directly modify the database. This protects naming, airport mapping, terminal data and duplicate control.

3. ACCESS INFORMATION

Card access is conditional and time-sensitive.

We record the exact card, issuer, network, programme, terminal, visit context and verification date where available. A card may be accepted under one issuer or programme and declined under another; spend thresholds, quotas, guest terms and temporary capacity restrictions may also apply.

Published eligibility information and traveller access reports are shown separately. A successful or declined report is evidence of one event—not a universal rule or guarantee.

4. REVIEWS, PHOTOS & REPORTS

Community content is moderated and labelled.

• Reviews should describe a genuine visit and relevant lounge experience.
• Photos should depict the lounge or useful travel context and respect others’ privacy.
• Access reports should include the actual outcome, date and exact card where known.
• Submissions may be rejected for spam, conflicts, abuse, irrelevance, duplication or unverifiable claims.
• Editorial placement or rating is not sold. Commercial relationships should be disclosed where relevant.

5. UPDATES & STATUS LABELS

A living directory.

Material fields may carry a “last checked” date. Status labels such as open, temporarily closed or needs confirmation describe the confidence and operating state known to Zounge at that time. We prioritise updates affecting location, terminal, closure, operating hours and access eligibility.

6. CORRECTIONS

Make the record better.

When a material error is confirmed, we correct the listing and update relevant verification data. Significant editorial changes may be noted where context matters. Opinions in a genuine review are not rewritten as factual corrections, although content that breaches platform rules may be moderated.

Report a correction

7. INDEPENDENCE

Commercial relationships do not buy factual outcomes.

Zounge may use advertising, affiliate links or partnerships to support the platform. These relationships do not entitle a lounge, bank, issuer or network to control factual records, suppress legitimate traveller reports or purchase a favourable editorial conclusion.